Version française
Version française

information: special COVID-19

To find out more, click on the logo
To find out more, click on the logo

Dear guests,   

 

We are fortunate to benefit from a privileged setting in the countryside, moreover in a department classified as "green" (provisional information until May 7) vis-à-vis the epidemic. A possibility for you to unwind in a pleasant and safe way.

 

To ensure a "peaceful stay" in our homes, we have made new arrangements.

 

During this particular period, we do everything possible to welcome you in the best conditions and remain at your disposal!

 

We joined a network of owners of guesthouses and lodgings with whom we have developed a health prevention charter against COVID-19 called "SAFE STAY". To find out more, click on the logo.

 

We thank you for your support and we hope to have the pleasure of welcoming you soon. While waiting to welcome you, take good care of yourself and your loved ones and we remain at your disposal by email or telephone to answer all your questions.

Serene holidays in an independent home!

In this period complicated by the COVID-19 epidemic, we are thinking in particular of those affected by the virus and their relatives and of all those mobilized to confront this crisis.

 

Your safety, your health, and your well-being are our priority, this is why currently, our three lodgings are closed until May 11, subject to modification of this date if there was an extension of confinement by the government .

To prepare your stay

Before your arrival, we will send you by email a link to the digital welcome booklet for your home, which you can consult at will both before your stay and during or even after. You will find all the necessary information there as well as possible outings and activities in our sector.

Eating despite the closure of restaurants

Around the castle, various restaurants from the surrounding area have organized themselves to provide take-out services, we will provide you with the appropriate information.

Modification of the cancellation conditions

For any question, postponement of stay or cancellation, we are at your disposal by email and by phone every day to find together the best solution which will be suitable, according to the decisions taken by ordinance by the government: voucher valid for 18 months or postponement of the reservation at a later date. To learn more, click here.

 

In accordance with government ordinance n ° 2020-315 of March 25, we apply more flexible cancellation conditions until September 15, 2020:

  • For reservations made outside the confinement period, directly from our website www.chateausaveilles.fr, and before June 30, 2020, you will receive a credit note to discover our wonderful region a little later (within 18 months). If at the end of these 18 months, the credit has not been used, it will be fully reimbursed. Before any cancellation of your stay, we invite you to contact us by email (accueil@chateausaveilles.fr) or by phone (06 08 17 36 15).
  • For any reservation made via an online reservation platform (AirBnB, Abritel, etc.) or another channel, the postponement or cancellation of this reservation can only be done through them. We invite you to contact them directly.
  • For reservations made after June 30, 2020, the knowledge of the situation should be more precise and the cancellation policy will then apply in the usual way.

For reservations, we make every effort to welcome you in the best possible conditions.